We're here to help. Please use the channels below for all enquiries, complaints, or support requests.
Email: hello@auwalotteryplay.com
Phone: 133 777
Hours: 24 hours, 7 days a week
If your concern cannot be resolved through customer support, please email complaints@auwalotteryplay.com. All complaints are acknowledged within 2 business days and resolved within 14 business days as required by Australian regulations.
If you remain dissatisfied, you may escalate to the regulator: Government of Western Australia · Department of Local Government, Sport and Cultural Industries · (08) 6552 1500 · dlgsc.wa.gov.au.
Lotteries Commission of Western Australia
ABN 78 531 150 466
38 Station Street, Subiaco WA 6008
Australia
Locked Bag 66, Subiaco WA 6904
Australia
Statutory authority under the Lotteries Commission Act 1990 (WA) · Established 1932
Permanent statutory authority since 1932
For confidential 24/7 support: gamblinghelponline.org.au · 1800 858 858. National self-exclusion: betstop.gov.au.